Pinzas – Stainless, Titanium, Coloured, Customised

Equipment sold by RELY Services is covered by a 12 month manufacturer fault on parts warranty, and a six month labour warranty. Please contact RELY to lodge a warranty claim.

Note

➢ Warranty is applicable from date of purchase from RELY
➢ Return of equipment to RELY for assessment is at the cost of the customer

Rely Services will assess fault /damage and if a valid warranty claim applies RELY will repair, or replace the item purchased.

An operation manual, with warranty and guarantee information is provided with new equipment and it is strongly recommended this is read and understood by the customer to ensure a valid warranty.

Correct operation is the users’ responsibility.

UNPACKING

The equipment is shipped in secure carton/box/packaging.

PLEASE RETAIN ALL PACKING MATERIALS UNTIL THE UNIT IS COMPLETELY ASSEMBLED AND WORKING PROPERLY.

It is advisable, where possible, to retain the packaging (flat packed) for return for servicing or repair. If the equipment is damaged, on unpacking please contact RELY immediately.

IMPORTANT NOTE: when unpacking circulators, please ensure there is NO packing material in and around the heater OR circulator pump.

WARRANTY

Warranty shall not apply if the defect or malfunction was caused by accident, neglect, unreasonable use, improper service, or other causes not arising out of defects in material or workmanship. There are no warranties, expressed or implied, including, but not limited to, those of merchantability or fitness for a particular purpose which extends beyond the description and period set forth in the operation manual.

The manufacturer's sole obligation under this warranty is limited to the repair or replacement of a defective product and shall not, in any event, be liable for any incidental or consequential damages of any kind resulting from use or possession of this product.

The manufacturer agrees to correct for the original user of this product, either by repair, or at the manufacturer's election, by replacement, any defect that develops after delivery of this product within warranted for the remainder of the original unit’s parts or labour warranty period, whichever is longer.

WARRANTY DOES NOT COVER THE FOLLOWING

PACOJET: P – 19502 & 19504
blades, seals, hoses, belts, damage to parts through incorrect use

ANTIGRIDDLE : POLY - 72801
Stainless steel surface

*SOUS VIDE PROFESSIONAL: POLY – SVPRAC2A
Parts damage due to low or no water level. Electrical components in contact with water

*When finished using a WATER CIRCULATOR the unit must be removed from liquid - this will avoid the humidity going into the electronic parts.

*SOUS VIDE INTEGRATED: POLY - SVC-2AC2A-P28
Parts damage due to low or no water level. Electrical components in contact with water

*When finished using a WATER CIRCULATOR the unit must be removed from liquid - this will avoid the humidity going into the electronic parts.

*THERMAL CIRCULATOR: POLY – 7306C
Parts damage due to low or no water level. Electrical components in contact with water

*When finished using a WATER CIRCULATOR the unit must be removed from liquid - this will avoid the humidity going into the electronic parts.

ICC RONER CLIP: ICC – 80019
Parts damage due to low or no water level. Electrical components in contact with water

GASTROVAC: ICC - 20000
Parts damage due to misuse

MY COOK: ICC - 71010
Blades, seals, washers, belts, lid, handles, scraper

ROTAVAL: ICC - 80040
Parts damage due to misuse, glass bowls, glass stoppers, probes

RONER 20LT COMPACT: ICC - 80060
Parts damage due to burst bag

RONER 45LT COMPACT: ICC - 80020
Parts damage due to burst bag

BESSER VACUUM BREEZE: BESSER - BREEZE
Gasket, seal,

BESSER VACUUM DIABLO: BESSER - DIABLO
Gasket, seal,

BESSER VACUUM CALIMA: BESSER - CALIMA
Gasket, seal,

1. Any equipment that has water damage

2. User error or misuse
For example:
Pacojet blade not attached correctly, canisters overfilled, canister product not flattened before being returned to freeze, canister product frozen and removed for storage prior to pacotising (i.e. Frozen product reinserted into canister for pacotising). This can cause damage to the motor and clutch system.

Antigriddle – scratching of the stainless steel surface with blade

Water circulator dropped in water or power cord dropped in water

Water circulator – water level in bath run too low

Vacuum machines – bags burst in machine from overfilling

Vacuum machines – ‘too hot’ product being vacuum

3. Normal wear and tear

4. Usage outside recommended guidelines – see operating manuals with each item

5. Damage caused through insufficient power supply to customers premises

6. Failure to comply with recommended cleaning and maintenance program as stated in Operating Manual

7. Consumable parts for all equipment ie. Blades, hoses, seals, gaskets, washers, belts